Terms and Conditions

Return Policy

· Shades of Mocha.com has a hassle-free return policy. If you are not satisfied with your purchase, you may return your merchandise within 30 days of placing your order. 

· Please contact us at www.KayKarenz@shadesofmocha.com.

· Return your item(s) via services provided by your local post office.

· Please allow 3 - 4 business days processing time once we confirm that your returned item(s) have been received by our company. 

· The item(s) will be inspected and accepted only if they meet the conditions for returns as stated below.

Conditions:

· All items must be returned unworn, unused, unwashed, undamaged, and brand new with all original tags attached or we will not accept them back. This includes but is not limited to visible signs of use including deodorant/cosmetic stains, perfume, scents, etc.

· Shipping fees will not be reimbursed if the return is denied.

Late returns 

· Customers have 30 days to send back purchases made at Shades of Mocha.com, once the return is approved. 

· Returns postmarked after 30 days of the return's approval will be refused and sent back at the customer's expense. 

· If you return an item that qualified for a free gift, you must return the free gift item. If you do not return the free gift item you will be charged the retail price for the free gift item.

Return on Promotions 

· Buy One, Get One Free (BOGO)
If you return an item that qualified for a BOGO, you must return the BOGO item. If you do not return the BOGO item you will be charged the retail price for the BOGO item. 

Refunds

· Refunds are issued back to the original form of payment used for the purchase.

· You will receive a refund confirmation email. 

· Please note that it can take 3 - 5 business days for the payment to show on your account (depending on your financial institution) after the refund has been processed. 

· Please keep in mind that there is an additional $5 restocking fee for all returns for a refund. Original shipping fees are non-refundable.

· Any item marked FINAL Sale is not eligible for a refund at this time. 

· If you are returning an item that qualified for a free gift, you must return the free gift as well. If you do not return the free gift the retail price for the item will be deducted from your refund. Free gift items are only valid when purchased in part with the promotional item.

Additional Information

· If the return was due to an error of ours (for example, the item you received is defective), we will accept responsibility for all shipping costs related to the return. 

• · If the return is not due to an error of ours (i.e. you ordered it and then decided later on that you don't want it), the buyer accepts full responsibility for all shipping costs. (Shipping label fee deducted from the refund)